FAQs
What is a Remote Online Notarization?
Remote Online Notarization (RON) allows for notarization to be completed digitally from any location. This service uses secure internet connections and electronic devices to facilitate the process. RON offers a convenient and efficient alternative to traditional in-person notarization. It enables individuals to have their documents notarized quickly and securely without the need for physical presence. This modern approach to notarization is designed to save time and increase accessibility for all parties involved.
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What is required ?
Identification
The signer must provide a valid unexpired United States identification card showing proof of identity. This can include a driver's license, US passport, or state identification card. Permanent resident card and military ID are also accepted.
Electronic Device
A smartphone or a laptop computer is required to complete a remote online notarization. The signer's electronic device will need audio/video capabilities to meet with the notary online in the RON platform. This is a state required regulation.
U.S. Based
As a responsible notary service provider, we only notarize documents for US-based businesses. We understand the importance of document authenticity and provide services that comply with United States laws and regulations. This policy ensures the credibility of our notarial acts.
Internet Connection
A reliable and secure internet connection is essential for a smooth remote online notary appointment. Make sure to have a strong and stable connection before your appointment to avoid any technical issues. We highly suggest the use of Google Chrome internet browser for best results.
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Tips for a Successful Remote Online Notary Appoinment
At Ink Savvy Notary Co., we pride ourselves on delivering efficient and secure remote online notary services. To ensure your experience is seamless and successful, we suggest following these guidelines before your session:
1. Proper Electronic Device: Ensure you have a device with a functioning camera and microphone, such as a laptop, desktop, or tablet. This enables clear communication with the notary throughout the session.
2. Stable Internet: A dependable internet connection is crucial for a successful remote notary session. Verify you have a strong, stable connection prior to your appointment to prevent technical difficulties.
3. Document Preparation: Have your document ready for notarization before the session begins. The notary cannot modify the document during the appointment, so ensure it's correctly formatted and prepared for signing.
4. Punctuality: Please join the session on time. Late arrivals may necessitate rescheduling, potentially causing delays and inconvenience.
5. Valid ID: You'll need to present valid identification during the session. Have a government-issued ID, like a driver's license or passport, ready to show the notary.
By following these simple tips, you'll set yourself up for a successful remote online notary session. If you have any questions or need clarification, don't hesitate to contact Sarah for assistance. We're here to make your experience as smooth and stress-free as possible.
Appointment Deposits, Refunds & Cancellations
Appointment Deposits
To reserve your preferred notary appointment time, we require a $25 minimum deposit. This deposit is applied toward your total notary service fee once completed. You'll pay the deposit during the booking process, and your appointment will be confirmed once we receive it. Your $25 deposit is non-refundable.
You will receive an invoice with your balance 48 hours prior to your appointment. Payment is due upon receipt.
Full payment must be received prior to your scheduled appointment.
Cancellations & No-Shows
Should you need to cancel your appointment, please let us know at least 48 hours beforehand. This courtesy helps us accommodate other clients who might need our services. To inform us about any changes, you can reach out by calling 929.269.5522 or sending an email to hello@inksavvynotaryco.com.
You may cancel or reschedule your appointment up to 48 hours before your scheduled appointment time without penalty. Cancellations made 48 and 24 hours will receive a 50% refund. Deposits are non-refundable within 24 hours of appointment time. Missed appointments or cancellations made less than 24 hours before an appointment is scheduled to take place will not receive a refund.
No-Shows: If you don't attend your scheduled appointment without prior notice, or cancel with less than 24 hours' notice, we consider this a "no-show." For the first instance of a no-show or last-minute cancellation, you'll forfeit your appointment deposit. We recognize that unexpected situations can happen, so we'll send you a reminder about the missed session and offer you a chance to book a new appointment.
Late arrivals
Your time matters to us, as does the time of all of our clients.
Each client will be given a 5 minute grace period to arrive at their appointment. A $1 per minute late fee will be assessed for latenesses greater than 5 minutes. Failing to arrive within 15 minutes of your scheduled appointment time will be considered a cancellation/no-show and result in forfeiture of your deposit.
Refunds
Refund Policy: Once notary services are completed, they are not refundable due to the nature of the service. This includes finalized notarizations and executed notary acts. We only consider refunds for prepaid services that have not been performed yet.
Refund-Eligible Situations:
- Cancelling Your Appointment: If you notify us at least 48 hours before your scheduled time, we'll refund any advance payments, except for any non-refundable deposits.
- Service Unavailability: Should Ink Savvy Notary Co. be unable to provide the notary service you have scheduled due to unexpected issues on our end, we'll issue a full refund, including the deposit.
Refund Request:
Refund requests must be submitted via email at hello@inksavvynotaryco.com within 3 days from the original payment date. Refunds will be processed using the original payment method, please allow a reasonable processing time for the refund to be reflected in your account. Note that the timeframe for the refund to appear may vary depending on your financial institution.
More FAQs
What is a Notary Public?
A Notary Public is an official appointed to serve as an impartial witness for important document signings. They perform notarizations or notarial acts to deter fraud. The most common service is taking acknowledgments - verifying a person's identity and willingness to sign a document.
Why do documents need to be notarized?
Notarization serves as a fraud deterrent. It ensures signers are who they claim to be and are signing voluntarily. Notaries verify identity, witness signatures, and apply their seal to documents.
Can a Notary Public refuse service?
Yes, a notary must refuse service if they:
- Can't verify the signer's identity
- Have a personal interest in the document
- Can't communicate directly with the signer
- Suspect fraud
- The signer isn't physically present
Do you provide translators?
Signers must communicate directly with the notary. Our notaries speak Spanish, so Spanish speakers can be accommodated. Documents may be in other languages, but the notary section on the document must be in English.
What identification is acceptable?
We accept unexpired primary IDs like State ID, Driver's License, Passport, Federal ID, and Consular ID. Secondary IDs may be required if primary ID is expired or not listed.
What if the name on the ID does not match the name on the document?
The ID can have more names than the document, but not fewer. Middle names spelled out on ID but initialized on the document are acceptable. However, it is not acceptable for the document to have the middle name spelled out but the ID only has the middle initial.
What forms of payment do you accept?
We accept cash, most debit and credit cards (American Express, MasterCard, Visa and Discover) and digital payments via PayPal, Apple Pay, and Google Pay.
What areas do you service?
Our mobile notary service currenly serves most of Manhattan, Brooklyn and Queens. As a licensed Remote Online Notary, we can LITERALLY notarize documents for anyone ANYWHERE! As long as you have a computer or phone and a valid government-issued ID, we’ve got you covered!